File Consumer Complaint Online in India

We all are consumers. Right from the morning when we get up from the bed till the time when we go to bed at night, we consume lots of products to make our life comfortable and hospitable. There are some important products occupying significant positions in our daily life. Without these, our existence might be at stake. Therefore, we need quality products and better services to keep us healthy, fit and safe. Healthy and fit citizens can make the foundation of a nation strong, durable and dominant. A low-quality product not only brings about the detrimental effect on your health and life but also causes economic damages. Therefore, consumer protection must get the paramount interest.

India is a vast country and probably the greatest economies in the present world. Therefore, in this country, the consumers should be considered as the king. The government must take all necessary steps and important initiatives to safeguard the interests of the king (consumers).  To ensure this, the government has introduced many laws, organizations and forums for consumer protection. Even to make the matter more convenient for the consumers, both the state and central government have launched many portals for filing the consumer complaint online in India.

All businesses, retailers, online portals and almost all government and non-government organizations undergo consumer complaints in case of unworthy products, low-quality services and faulty deliveries. The most interesting thing is that in the case of complaint against online shopping in India, consumers can take necessary actions and file the consumer complaint online either of the two places from where the product was delivered or ordered.
Given below are two consumer complaints websites
http://consumerhelpline.gov.in/
http://www.nationalconsumerhelpline.in/ComplaintFile.aspx

On those websites, you can get adequate information on the various issues undergoing consumer complaints in India.  Moreover, you can file the consumer complaint online just after the completion of the registration process. You can easily file online consumer complaint and log into the websites to have a look at the latest status on it.
However, you must consider a few important things before lodging online consumer complaint
* Identify your issue critically
* State and present your grievances politely
* You should ready your voucher, cash memos and warranty cards to inculcate your grievances
* Visit or mail the retailer to seek a valid reason and explanation for the faulty or defective product delivery.
* Keep originals of all with you. You can use scan copy or photocopy of the originals during the time of registering complaints
* In the case of food and medicine, send the complaint copy to the State health authority.
* If the products come with ISI or AG Marks on those, send a copy to the respective agency.

It is worthy to mention here that customer care departments are not given the absolute power or entire rights to resolve every issue. Therefore, in case, if your complaint is not redressed at your regional consumer forum or if you don’t find the verdict satisfactory- you can appeal to your District Consumer Disputes Redressal Forum, State Consumer Disputes Redressal Commission and National Consumer Disputes Redressal Commission in New Delhi, depending on the value or amount of compensation claimed.

How to Deal with Salary Problem in a Company

At a workplace, certain issues may arise at any point or period of time. Employee issues are the most significant among these.

Employee issues can mar the working environment of a company, resulting in poor quality products and high expenses. Therefore, a company should be very careful about its employees. It should ensure a safe and healthy workplace with on time remuneration or salary payment. Furthermore, it should take care about the other employee benefits and problems frequently faced by them (employees). It is unfortunate that there are many companies that don’t think about their employees. Their sole goal is to earn more. According to them, “Business is business. There is no room for humanity and social responsibility.” They care for nothing and remain indifferent to the pains and pleasure of their employees.

There are many Indian KPO, BPO, and IT companies driven by this motto. Even they don’t pay their employees on time and in many cases, they stop paying their employees permanently without giving them any notice. To be more precise, they don’t say anything and never forbid their employees to come to the office. They only stop paying their employees with the notion that they will not come gradually due to nonpayment. Consequently, lots of complaints started coming from the various part of India till the last year. Only in the northern India, the number reached more than a lakh.

Besides, a Hyderabad-based software firm named Serene Solutions came under the scanner when seven employees lodged a police complaint against the firm for not paying them salaries.

To combat with the situation, the labor ministry came forward with new amendments and some modifications (in the employment laws of India) for the employees working in private and non-pensionable public sectors. To monitor all these complaints many consumer forums and district forums were established under Consumer Protection Act-1986. The consumer forums ensure all provisions required to safeguard the interests of (employers and employees). These offer them many privileges applicable to Labour and Employment Laws in India. Furthermore, many consumer forums, state and central labor commissions have launched many online complaint portals to register employee problems over the internet.

To register your salary problem in a company or other grievances online, you can follow these links

http://www.consumerhelpline.gov.in/signup.php

http://www.clc.gov.in/

Once your complaints get registered, you can have the updates on it just logging into it. If needed, labor commissioner can call you at his office to know about it in detail and verify all necessary documents. Labor commission will take all initiatives to solve the matter. The commissioner can call both the parties before him. If any solution does not come out, he or she will forward your case to the Labour Court for the right judgment. If the Labour Court is fully satisfied with your explanation, they will take legal action against your employer and force him or her to pay your dues. The due amount could be collected from the collector’s office.